If you think something is missing from your transcript, you should follow these steps:
- Confirm that your learning experience has ACE Learning Evaluations credit recommendations. Search the ACE National Guide to verify the ACE recommendation status of your desired learning experience. If your experience is listed in the ACE National Guide and has credit recommendations, it must also align with the date you completed the course. Reference the start and end dates of the National Guide exhibit to ensure that you completed the credential within the credit recommendation time frame.
- Contact your learning provider and request that they issue a badge through Credly’s platform. ACE cannot issue badges or transcripts directly to learners—only the organization through which you completed the credential can issue the badge.
- If you need help, use the “Submit Request” button on any ACE National Guide Help Center page to contact ACE. Please provide:
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- Your first and last name
- The name of organization through which you completed an ACE-evaluated learning experience
- The name of the learning experience you completed
- The date that you completed your learning experience
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Please note: Only experiences evaluated by ACE Learning Evaluations and listed on the ACE National Guide may be displayed on an ACE Transcript. If you are a service member or veteran looking for assistance with your Joint Services Transcript, please visit the ACE Military Guide Help Center.